SARL S’ONORE VOYAGES, PLAISIRS ET MAISONS DE PROVENCE would like to point out that this translation is provided for information purposes only. In case of a dispute, the French version of the General Sales Agreement will prevail.
The purchase of stays or dry called services (overnight stays in several accommodations, trips…) from the company SARL S’ONORE VOYAGES, PLAISIRS ET MAISONS DE PROVENCE, hereinafter “the agency”, leads to the client’s whole accession to the general conditions of sale and the unconditional acceptance of their entire clauses.
The travel contract is deemed concluded only on the following TRIPLE conditions:
The reservation must have been confirmed by the agency, at the time of booking if availability of accommodations or stays at the chosen dates permits.
A copy of the signed voucher and its attachments (brochure and schedule of prices), containing information required by the provisions of Articles L211-10 and R211-6 of the French Code of Tourism, along with any errata, must have been delivered to the client who keeps a copy;
The reservation will definitely be confirmed upon receipt of the deposit payment, along with the description signed by the client proving his acceptation.
Should no answer be received within 3 days, the reservation will automatically be cancelled.
The client cannot withdraw himself once the contract is concluded, even in the case of a distance sale (article L211-20-4 of the French Code of Consumption).
As part of a process of Responsible Tourism, the agency favors the use of the electronic version for travel documents. Thus, all relevant information and documents necessary for the journey are sent by email to the email address provided to the agency by the client upon booking.
At registration, the client pays a deposit of 30% of the total amount of the price of the trip. The payment can be made by check, vacation checks, credit card or wire transfer payable to "PLAISIRS ET MAISONS DE PROVENCE".
The client must pay the balance at the latest 30 days before the departure date.
Default of payment within the here above mentioned time, and after giving notice by registered letter with acknowledgment of receipt, issued by the agency, which remained with no effect within the 5 days after the date of the acknowledgment, the contract will be deemed terminated by the client, and the agency will make under article 10 relating to cancellation fees.
When registration is made less than 30 days before departure, the client pays the total price of the trip.
Where the term "guaranteed departure" is used or when it is not mentioned a minimum number of participants, the agency does not make the realization of a trip or a stay depending on a minimum number participants. When a minimum number of participants is forecasted and is not reached, the agency shall inform the client, at least 21 (twenty-one) days before the departure date. The silence of the agency is confirmation of the departure and removal of the condition of the minimum number of participants.
The agency draws the attention of client with physical, mental or psychological health problems on the needed autonomy to carry out certain trips. The agency recommends medical examination prior to travel.
In case of a cancellation, the insurance premium, the cost of visas, when obtained, are not refundable. When cancellation comes from the client, a lump sum is withdrawn as compensation.
More than 5 days before departure: the amount payed by the traveler will be refund excepted the 70€ concerning the handling fees and the 35€ of the contract fees
Less than 5 days before departure: 100% of the total amount
When the client does not appear at the departure of the first provision of services at the time and place mentioned in his travel book, or if the client is unable to participate because the client did not produce the necessary travel documents (in particular passport, visa, vaccination certificate), the trip will not be reimbursed in any way.
The cancellation fees can be covered by taking out cancellation insurance.
Any modification of the travel contract, at the request of the client, more than 30 days prior to the departure date, leads to a 70€ handling fee, unless the request is justified by a external event to the contract which imposes itself on the contract. Any modification request, less than 30 days prior to the departure date, is considered a cancellation on behalf of the client, leading to the application of the cancellation fees mentioned in the article 10, and a new registration.
If within 30 days prior to departure, the agency was to cancel the travel contract, it would have to notify the client by registered letter with acknowledgment of receipt and refund the sums paid for the contract.
Moreover, the client would be granted an indemnity equal to the prejudice he would have suffered if the cancellation had been made by him at that date.
However, an amicable agreement can intervene so as to receive approval from the client on an alternative trip or stay proposed by the agency.
In such case, no indemnity is paid out to the client. If the client does not reply to this alternative trip or stay proposal within 7 days from acknowledgment of receipt here above mentioned, the client will be deemed to having agreed to such trip or stay.
In any case, the client cannot claim any compensation if the cancellation of the trip is imposed by circumstances of force majeure.
Also, the client will not be able to claim to compensation of the cancellation of the trip is due to insufficient number of participants within 21 days prior to the date of departure and beyond.
When, before departure, because of an external event that imposes itself to the agency, the agency has to modify one of the key elements of the contract, it will notify the client as soon as possible by registered letter with acknowledgment of receipt.
The client can then either terminate the contract or accept the modification proposed by the agency. If the client wishes to terminate the contract, he will be able to ask for a refund of the total of the amounts paid. In both cases (termination or acceptation of the modification), the client will have to notify the agency within 7 days from acknowledgment of receipt here above mentioned.
If the client does not reply to this alternative trip or stay proposal within 7 days from acknowledgment of receipt, the client will be deemed to having agreed to the proposed modification. An addendum detailing the change or changes will be signed between the parties.
The prices mentioned on the Internet website www.provence-plaisirs.com are examples of the prices applicable for the periods indicated. The price of the trip must be confirmed by the agency to the client upon registration.
For travels and stays, the fixed nature of our prices exclusively includes a set of services detailed in the description of each offering.
The basic package per person usually includes:
Accommodation in double bedrooms in the mentioned category.
Access to the services and facilities of the accommodation according to the description given to the client.
The excursions or events scheduled and listed on the brochure or the description given to the client.
The basic package per person does not include, notably:
the cancellation, repatriation and luggage insurances.
Supplements, beverages, personal expenses.
Gratuities to be paid locally.
The payable options.
Transportation.
Transfers.
The "payable activities" are activities that are offered and organized by providers not linked to the agency. These activities, for which the client has free choice, are subject to the general conditions of sales of such providers. The information given by the agency is purely informative and does not involve the liability of the agency.
The prices under the contract are not reviewable, except in the following case: stay subject to a minimum number of participants.
A supplement can be asked to the client to maintain the activities required to pay the minimum fee due to providers.
In accordance with Articles L.211-12, R. 211-8 and R. 211-9 of the Tourism Code, the prices provided for in the contract may be adjusted upwards or downwards to take account of changes in transport. (fuel / energy), royalties and taxes, and exchange rates. You will be informed of any increase in the total price of the package no later than 20 days before departure. This increase will apply in full to the part of the price concerned:
Transport share:
Fees and taxes known at the date of the contract:
Share of foreign currency purchases and reference rates:
For any increase over 8%, you will receive on a durable medium details of the price change, its consequences on the price of the package, the choice that you must accept or refuse in a reasonable time and the consequences of the absence of reply.
In its brochure, the agency writes about the classification of accommodations with stars or by category as decided by the French Ministry of Tourism. Triple or quadruple bedrooms are double bedrooms in which a third, or even a fourth, bed is added in the same space. The agency recommends, for parties of 4, to take two double bedrooms or designated family bedrooms.
The agency submits to the client a full and detailed description of the property, set in good faith, according to the information given by the owners. The maximum number of people allowed in the rental (adults and children included) is also specified in the description. In case of an excess of people, the owner has the right to either refuse entry to the tenants, or claim an indemnity equal to the rent per extra person and per day of presence on the premises.
The information regarding the arrival conditions will be given to the client upon receipt of the full payment and the signature of the sale contract. It will specify where the keys will be handed over.
For hotels and guest rooms: the access to the bedrooms is possible after 2pm. On the day of departure, the bedrooms must be vacated by 10am, even if the departure is in the evening.
For seasonal rentals: the keys will be handed over on Saturday between 4pm and 6pm, and they will be given back, by the client, at the end of the stay on the Saturday, between 8am and 10am at the latest.
The keys will be handed over to the client as soon as the security deposit has been made to the agency or to one of its representatives on the day of the arrival (the amount having been previously defined in the description and in the sale contract).
The security deposit will be refunded on the day of departure, after inventory of the premises. Exception is made when damages were caused to the property. The security deposit will be refunded within the legal period of 2 months, less the amount for any damages.
If the security deposit is insufficient, the client must pay the difference or ask his insurance to cover the expense.
The Half-board includes: a dinner, an overnight stay and breakfast.
The full-board stay includes: a dinner, an overnight stay, breakfast and lunch.
Beverages, including bottled water, are to be paid on the premises, except otherwise mentioned in the brochure.
In the "all inclusive" offer, the services stop after lunch on the day of departure.
For excursions purchased on site, beverages and meals taken outside of the accommodation are not included, even in case of a full-board, except when otherwise mentioned in the description given to the client by the agency. The accommodation facilities do not provide packed lunches to compensate.
The stages of the tour can be modified depending on local imperatives during which some of the planned destinations are temporarily impossible to reach. They can be reversed or shifted. However, the entire visit must be made whenever possible.
The names of the accommodation are given for information purposes and can be replaced by others of similar category.
It is up to the agency to communicate to the client, before the deed is signed, the information regarding the different administrative, customs and sanitary requirements necessary to accomplish the trip and to cross borders, including for minors and pets.
It is up to the client to scrupulously respect those formalities, and as such bearing the costs and making sure that the full names mentioned on the travel documents match precisely the ones on their identity cards, passports or visas.
The agency will not be held responsible for any failure on behalf of the client to respect such obligations, in particular in case he’s denied access to boarding or disembarking and/or fined.
The administrative paperwork indicated in the heading for each country is only meant for people of French nationality. Please consult the agency for other cases. If new requirements regarding administrative or health dispositions were to be laid down by the destination country, between the date of publication of the brochure and the date of departure, the agency will notify the client by registered letter with acknowledgment of receipt, or by wire depending on the date of the above mentioned arrangements.
The agency does not accept the registration of an unaccompanied minor. As a consequence, it will not be reproached to the agency to refuse to sign a travel contract with an unaccompanied minor. Similarly, the agency cannot be held responsible if, despite this prohibition, an unaccompanied minor is enrolled, without its knowledge, to one of the travels or stays.
The agency is not responsible for any personal items that have been misplaced, lost or forgotten during the trip, the transportations or the stays, and recommends neither putting valuable personal items in luggage nor taking valuable personal items along.
The client can transfer his contract as long as it has not produced its effect, if the transferee meets the same conditions as him to travel or to make the trip or stay (identical accommodation options and boarding, same trip offer, same number of passenger, same children in the same age bracket).
The client cannot transfer its insurance or assistance contract. The client is obliged to notify the travel agency of his decision by registered letter with acknowledgment of receipt at the latest seven days prior to the date of commencement of the trip of stay or at the latest fifteen days prior to the date of departure in case of a cruise.
The transfer leads to an additional handling fee of a minimum of 30€ per person. If the handling fees are higher than those listed, the agency immediately informs its client and provides him with the necessary justifications.
Transportation is not included. The agency does not provide either the transportation or the transfer to go to the accommodation.
Pre-routing and post-routing are at the sole discretion of the client are, in any case, his exclusive responsibility.
The information collected is necessary for the agency to process your order and may be transferred to our service providers, including when they are out of the European Union, in order to allow the fulfillment of the services ordered.
You are likely to receive commercial offers from the agency and its partners.
The client can object to this use through registered letter with acknowledgment of receipt. The client has a right to access and alter any personal information.
Being a strictly personal right, the right to access and alter information will only be exercised by its holder with proof of identity or its legal representative should it concern a minor or an incompetent major. It will be exercised through registered letter with acknowledgment of receipt.
No insurance is included in the travel contract. The agency strongly recommends the client to take out the offered insurance.
The agency gives the client the details and information required under articles R.211-4 and R.211-6 of the French Code of Tourism.
To subscribe, the client will have to pay a premium equal to 3% of the global amount of the stay and return the coupon attached to the travel contract.
The risks covered are: rental insurance, refund of the deposit only in case of a motivated cancellation, interruption of the stay or delayed entry, salvage charges (according to the conditions in the contract entered into by the agency).
The agency will be exempt from its liability when the failure or improper performance of the travel contract is due to either the client or to unforeseeable and irresistible act of a third party foreign to the provision of the services contracted, or to a case of force majeure.
In order to respect its professional liability, the agency has taken out an insurance provided by MMA IARD – CBT ATLAS ASSURANCE 2 BIS RUE FONTANGE – 13006 MARSEILLE, for an amount of guarantee, all damages included (physical, material and immaterial consequential or included) of 7,000,000€ per year of insurance.
Any claim for breach of contract or improper performance of the travel contract must be notified in writing to the agency as soon as possible, so that it can, whenever possible, provide a solution to the problem, within a maximum period of 15 days after the finding of the cause of complaint.
Regarding the case of the seasonal rental, in case of a claim, it must be made within a maximum of 48 hours after taking charge the premises so that the agency can directly assess the situation.
SARL S’ONORE VOYAGES, PLAISIRS ET MAISONS DE PROVENCE would like to point out that only the French versions of the texts published in the Official Journal have legal force and that the translations are provided for information purposes only.
For your information, if the answer provided by our services… is not to your satisfaction, you may appeal at no cost to you to the tourism and travel mediator. The contact details and how to appeal are available on the www.mtv.travel.site. If the sale took place on line, you may appeal to the platform available on the site https://webgate.ec.europa.eu/odr to resolve the dispute
Subject to the exclusions in a and b of the second paragraph of Article L. 211-8, any offer and sale of travel services or strays leads to the delivery of relevant documents meeting the rules defined by this section.
In case of sale of airline tickets or tickets for transportation on a regular line without services related (thereto?) to those mode of transportations, the seller will give to the buyer one or several tickets for the whole trip, issued by the carrier or under his responsibility. In case of an on request transportation, the name and address of the carrier, on whose account the tickets were issued, must be mentioned. The separate billing of various components of a same tourist package does not relieve the seller to the obligations placed upon him by the rules in this section.
Within the framework of Responsible Tourism, to avoid using paper, we invite you to consult those articles on the Internet site and see the site page of the internet site http://www.joyofprovence.com/general-sale-conditions-p-8.html
